TERMS OF SERVICE

Last updated: 29 October 2026.

ABOUT THESE TERMS These terms govern purchases from KULTJUR and use of our online store. Please read them alongside our shipping, refund and privacy policies before ordering. In these terms, “KULTJUR”, “we”, “us” and “our” refer to the store and the seller identified below.

PRODUCTS AND PRICES We sell made-to-order framed prints. Unframed prints and custom/personalised artwork are not currently offered. Check the artwork and selected size and format before ordering. Images illustrate the product; screen settings can affect colour appearance. This does not excuse a faulty item or a material difference from its description.

Prices and order totals are displayed in LKR. Standard doorstep delivery is charged once per order at the fee shown before ordering. PickMe Flash fare is separately paid by you. We will not add an undisclosed store charge after you place an order without your agreement. Discount eligibility and any restrictions are checked before a discount is finally confirmed.

ORDERING AND BANK TRANSFERS We currently accept bank transfer only, using the bank details displayed on your order page. An order acknowledgement confirms receipt of your order; a payment receipt is submitted for review and is not proof that cleared funds have been confirmed. Production starts after payment confirmation and availability checks.

Follow the payment instructions and expiry information displayed for your order. If you have already transferred money but cannot upload the receipt, contact contact@kultjur.lk with the order reference and payment details. Do not make a duplicate payment. If an unpaid order expires, contact us before transferring. A payment received against an expired order will be checked and resolved through fulfilment by agreement or refund, as appropriate.

If we cannot fulfil an order, or identify a material listing or pricing error, we will contact you with the options. We will obtain your agreement before substituting a product or changing the price. If we cannot fulfil a paid order, we refund the amount due.

PREPARATION AND DELIVERY Preparation normally takes 24 hours after payment confirmation. Estimated delivery, including preparation, is 2–3 working days in Western Province and 3–5 working days elsewhere in Sri Lanka. Working days are Monday to Saturday, excluding Sundays. The shipping policy explains delivery fees, estimates and PickMe arrangements.

CANCELLATIONS AND RETURNS We do not accept change-of-mind returns or customer-requested cancellation after payment for made-to-order purchases, subject to applicable legal rights. Damaged, faulty or incorrect items are handled under the refund policy, with replacement as our preferred remedy and refunds where we cannot fulfil the order, cannot provide a suitable replacement, or the law requires one.

ACCOUNTS AND COMMUNICATIONS Provide accurate contact and delivery details and keep sign-in codes private. You are responsible for activity you authorise through your account. Contact us if you suspect unauthorised access. Order messages are necessary to process your purchase; marketing is optional and requires a separate opt-in.

ARTWORK AND CONTENT Buying a print transfers ownership of the physical item. It does not grant rights to reproduce, license or commercially distribute the artwork. Artwork and website content remain subject to their respective rights holders’ rights.

QUESTIONS, LAW AND CHANGES Contact contact@kultjur.lk first so we can try to resolve a concern. These terms are governed by applicable Sri Lankan law, without removing any mandatory consumer protections. Nothing excludes liability or rights that cannot legally be excluded. Updated terms apply to future orders and do not retrospectively change an existing order without your agreement.

SELLER INFORMATION Seller: Chenuka Achintha Jayathilake, trading as KULTJUR, Sri Lanka.

For order enquiries or questions about these terms, contact contact@kultjur.lk.