RETURNS & REFUNDS

Last updated: 29 October 2026.

MADE-TO-ORDER PURCHASES Each framed print is prepared for your order. We do not accept change-of-mind returns, exchanges or customer-requested cancellations after payment, except where applicable law requires otherwise. Please check the artwork, size, format and delivery details before paying. Contact contact@kultjur.lk promptly if you notice an error so we can explain what can still be corrected.

DAMAGED, FAULTY OR WRONG ITEMS If an item arrives damaged, faulty or different from what you ordered, contact contact@kultjur.lk with your order reference and a description. Please report visible damage or an incorrect item within 24 hours of delivery where possible, and include clear photos of the item and packaging. Keep the item and packaging until we provide instructions.

The 24-hour request helps us resolve delivery problems quickly. It does not remove rights concerning defects discovered later or other rights that cannot lawfully be excluded. If photographs are not reasonably available, contact us so we can discuss another way to assess the issue.

REPLACEMENTS Our preferred remedy for a confirmed damaged, faulty or incorrect item is a suitable replacement at no additional cost. KULTJUR covers reasonable return or collection costs and replacement delivery for an issue for which we are responsible. We will confirm the arrangements and expected timing with you. Please do not send an item back without contacting us first; we provide return instructions directly.

WHEN WE REFUND If we cannot fulfil a paid order or provide a suitable replacement, we will refund the amount due. We also provide refunds or other remedies where required by applicable law. For a full order that we cannot fulfil, this includes the standard delivery fee paid to KULTJUR. For a partly affected order, we will explain the refund calculation and any relevant delivery charges.

Refunds are arranged by bank transfer after we confirm the issue and any necessary return arrangements. We will explain the amount, required payment details and expected processing time, and process the refund without undue delay. We do not charge a refund handling fee. Separately paid PickMe fares are not automatically part of a store payment refund; we will assess any responsibility for those costs in the circumstances and under applicable law.

PAYMENTS AND CANCELLED ORDERS A cancelled or expired order does not mean KULTJUR may retain a payment without supplying the order. If you transferred money but did not submit proof, or paid after an order expired, email contact@kultjur.lk with your order reference and transfer details. We will reconcile the payment and discuss fulfilment or refund as appropriate. Please do not transfer again while the first payment is being checked.

YOUR CONSUMER RIGHTS These arrangements do not limit rights or remedies that cannot lawfully be excluded under Sri Lankan law. Where a policy term conflicts with a mandatory legal requirement, that requirement applies.